Return Policy

Return Period MeCakeKi offers a 7-day return policy, meaning you can request a return within 7 days of receiving your item.

Return Conditions Items must be in the same condition as when received, unworn or unused, with tags and original packaging intact. A receipt or proof of purchase is required.

Return Process

• Please contact us via email: info@mecakekihk.com.

• If your return request is approved, we will provide a return shipping label and instructions.

• Items sent back without prior request will not be accepted.

• You may contact us anytime at info@mecakekihk.com for return-related inquiries.

Damages and Issues Please inspect your order upon receipt. If the item is defective, damaged, or you received the wrong product, contact us immediately so we can evaluate and resolve the issue.

Exceptions / Non-returnable Items

• Certain items cannot be returned, such as perishable goods (e.g., cakes) and custom products (e.g., special or personalized orders).

• Sale items and gift cards are non-returnable.

Exchanges The fastest way to exchange is to return the original item first. Once the return is approved, place a new order for the desired item.

Refunds

• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved.

• If approved, the refund will be automatically issued to your original payment method.

• Please note that your bank or credit card company may take additional time to process and complete the refund.

© MeCakeKi HK Limited 2026