Pickup and Delivery Policy
Delivery Method
We use JD Express for delivery. Once your order is confirmed, it will be shipped as soon as possible (exact timing depends on JD Express’s latest logistics status).
Service Scope: JD Express delivery service is currently available only within Hong Kong. Overseas delivery is not provided.
Shipping Fees and Terms
Orders of HK$600 or above (after discounts) qualify for free local JD Express delivery (one delivery address only).
Orders below HK$600 (after discounts) incur a HK$40 delivery fee.
Each order can only be delivered to one address. For multiple addresses, please place separate orders.
Delivery service is limited to designated areas in Hong Kong Island, Kowloon, and New Territories. Some remote or outlying areas may require additional fees or may not be serviceable. Please check with JD Express for details.
Delivery Time
Orders are confirmed on the second working day after payment. Shipping will be arranged on the fourth working day via JD Express.
Actual delivery dates and times depend on circumstances. For inquiries, please contact JD Express.
Delivery times may vary according to JD Express’s operating hours. Please refer to their official website for details.
Order Tracking
Once your order is shipped, we will notify you via email with a tracking number. Customers can track their shipment status on JD Express’s website.
Terms and Conditions
If customers fail to receive goods for personal reasons, they must contact the courier directly. Repeated failed deliveries may result in order cancellation without refund.
Delivery may be postponed during typhoons, red/black rainstorm warnings, or unsafe weather conditions.
If the recipient fails to collect goods at the agreed time, or if the provided address is incomplete, the customer bears responsibility and no refund will be issued. Additional delivery fees may apply, or pickup may be arranged at designated stores.
Customers must check goods upon receipt for damage or discrepancies. If issues are found, contact customer service immediately. Once delivered, risk of loss or damage passes to the customer.
Delivery times cannot be guaranteed due to traffic and routing conditions.
Customers must store goods according to packaging instructions. Failure to do so may void replacement or refund eligibility.
In case of disputes, MeCakeKi HK Limited reserves the final decision.
Partner Pickup Points
During special holidays, pickup services at partner locations may be available. Please inquire for details.
Pickup Instructions:
Show your order confirmation email to staff when collecting goods. If you did not receive the email, contact customer service with your order details for assistance.
Customer Service Email: info@mecakekihk.com
WhatsApp Contact: 6945 7531
Service Hours: Mon–Fri 9:00–18:00 (Closed Sat, Sun, and public holidays)
Store Pickup Rules
Customers may collect goods at the store about 4 working days after placing an order.
Orders placed before 6:00 PM will be processed the same day; orders placed after 6:00 PM will be processed the next day.
Pickup is available from the 4th working day onward. Customers must provide surname and first 4 digits of phone number for verification.
Customers must collect goods within 30 days of the scheduled pickup date. Failure to do so will be treated as forfeiture, with no refund or exchange.
Anyone presenting the confirmation email will be deemed authorized to collect the goods. The customer assumes responsibility for providing such personal data.
Each order can only be collected once. Records will be kept in the MeCakeKi system.
Customers must check goods upon pickup. If packaging is incomplete or goods are damaged, request replacement immediately. Once goods leave the store, no returns or exchanges are allowed.
© MeCakeKi HK Limited 2026